What you'll need to tell us so that we can help you:
- Your personal details,
- What's gone wrong and
- What you want us to do to put things right.
If you're unhappy with the outcome UK Residents can ask the Financial Ombudsman Service (FOS) to carry out an independent review of your complaint. In any event, you have the right to ask the FOS to review your complaint if we've been unable to resolve it within 8 weeks.
The FOS can help UK residents with most complaints if you are:
- A consumer
- A business employing fewer than 10 persons that has an annual turnover that doesn't exceed €2 million
- If you are unsure whether the FOS will consider your complaint, please contact them directly for advice. The service the FOS provides is free and impartial and contacting them at any stage of your complaint will not affect your legal rights. The contact details for the FOS are:
South Quay Plaza
183 Marsh Wall
Their phone numbers are 0300 123 9123 or 0800 023 4567.
You can send an email to: firstname.lastname@example.org
We're here to help. Get in touch and we’ll get back to you as soon as we can.
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