We at Igloo Crowd are in the process of restructuring and improving our operations. Our focus has been to streamline customer experience based on the feedback we have received from our investors. In line with this, we are preparing to apply for direct FCA authorisation. In the meantime, we are ceasing all FCA regulated activity with immediate effect and will not be accepting new subscriptions via this platform until the restructuring plans have been completed. Nonetheless, all investments made to date remain valid.

Although Igloo Crowd will no longer be an Appointed Representative of ShareIn Ltd, for the next few weeks the existing platform will remain in place to allow you to access your account. Please ensure your personal details are correct and the correct bank account details are linked to your portfolio. Any proposed returns for investments and any return of capital will be made to you directly from Igloo Crowd to your bank account.

I understand you may have questions and an FAQ is attached.

We will keep you updated with regards to our development and progress together with revised arrangements for access to your investments.

For further information and details of our future plans, please get in touch at team@igloocrowd.com.

Many thanks for your support,

The Igloo Crowd Team

I have investments on the platform, can I get my money back?

All current investments made via the Igloo Crowd platform remain valid and will continue under the terms set out when you invested. Igloo Crowd will arrange directly with you regarding payments of returns.

I’ve got money in my Igloo Crowd wallet on the platform, what do I do?

You are able to withdraw all money from your Igloo Crowd e-wallet.

  • Log in to your account
  • Visit your portfolio
  • If you already have a bank attached to your account simply withdraw funds
  • If you do not have a bank account attached, please add this using the link on the left-hand side of your portfolio-please note the account must be in your name-then withdraw funds

Can I still invest with Igloo Crowd?

Igloo Crowd will no longer be undertaking any FCA regulated investment activity through this platform which is currently managed by Sharein.

How do I close my account with Igloo Crowd?

We have a regulatory requirement to maintain investor records for 7 years.

If you do not have a live account (ie current investments, money in wallet) and have not subscribed to receive communication from us, we will not be in touch with you again.

How do I communicate with you?

To discuss anything relating to your investment through Igloo Crowd please email us at team@igloocrowd.com and support@sharein.com Please note that all communication should be directed to us and ShareIn.

How do I make a complaint?

We want to ensure you are not negatively impacted by this change but sometimes things go wrong. We would hope to resolve most issues straight away so please email us at team@igloocrowd.com and support@sharein.com to tell us how we can help.

What you'll need to tell us so that we can help you:

  • Your personal details
  • What's gone wrong and
  • What you want us to do to put things right

We'll be in touch with you as soon as we can and let you know what will happen next. We'll try to resolve your complaint within 7 working days. For more complex issues it's likely that we will need longer to look into what's happened and we may ask you for further information to help us reach a decision. We'll give you regular updates.

If you're unhappy with the outcome UK Residents can ask the Financial Ombudsman Service (FOS) to carry out an independent review of your complaint. In any event, you have the right to ask the FOS to review your complaint if we've been unable to resolve it within 8 weeks.

The FOS can help UK residents with most complaints if you are:

  • A consumer
  • A business employing fewer than 10 persons that has an annual turnover that doesn't exceed €2 million

If you are unsure whether the FOS will consider your complaint, please contact them directly for advice. The service the FOS provides is free and impartial and contacting them at any stage of your complaint will not affect your legal rights. The contact details for the FOS are:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
E14 9SR

Their phone numbers are +44 (0)300 123 9123 or +44 (0)800 023 4567.

You can send an email to: complaint.info@financial-ombudsman.org.uk

What do I do if my personal details change?

Please contact us in writing team@igloocrowd.com to let us know of any changes.